FAQ
Get all of your MISE questions answered, right here.
Product, Fit, Care, Make
Do MISE shoes run true to size?
We offer EU sizes as opposed to US sizes to be identity inclusive and offer a greater range of sizes—we suggest using our size guide to assist in finding your ideal fit. If you are in between sizes, we recommend sizing up.
The Standard delivers a snug, athletic fit, unlike the typical kitchen shoe or clog, so if you have a wider foot or prefer a roomier fit, we recommend checking out The Relaxed.
The Relaxed offers a roomier fit, comparable to an EE width, to accommodate higher volume feet and swelling during all-day wear. If you have a narrow foot or prefer a more snug fit, we recommend checking out The Standard.
If you're not quite sure what size to order, remember that we offer free exchanges and a 30-day trial period to help you find the size that best serves you.
Who is MISE for?
MISE was created with culinary professionals in mind – whether you’re an executive chef, bartender, server, dishwasher, line cook, front of house, you name it - we thought of your specific needs while designing this shoe. The features and functions are tuned to be a tool for the food & beverage industry, but we wouldn’t blame you if you want a pair just because they’re awesome and comfy.
Will my shoes stretch over time?
Our full-grain leather upper will mold and contour to your foot over time. It’s supple enough to avoid needing a break-in period, but sturdy enough to withstand the harsh wear and tear we know your shoes will experience within the first minutes of use.
Are MISE shoes suitable for long periods of wear?
We know a standard shift can easily turn into a double. For your feet, that means days can feel endless, so we’ve built our shoes to be comfortable and highly supportive. But for your own health and safety, always give yourself the time to take a break and get off your feet (and maybe catch up on our IG feed). MISE are crafted to be comfortable for as long as you’re wearing them.
Are MISE shoes water resistant?
Our full-grain leather upper is gold rated (by the Leather Working Group), and it’s both water- and oil-resistant. Our shoes can withstand the spills and splashes that inevitably happen in a kitchen, behind the bar, at the front of house, or wherever you may be. Our materials were carefully chosen to resist moisture and hot spills to keep your feet safe.
Are MISE shoes slip resistant?
Our outsole compound offers traction and durability over all surfaces, along with additional thickness and structure for improved stability. Thanks to a tread pattern tuned for better traction, MISE are slip-resistant against oil, grease, water and all fluids commonly found in kitchens, meeting and exceeding the industry standard SATRA TM144.
How do I wash my MISE shoes?
It's easy! Just remove the shoes from your feet, rinse and wipe the outer shell. Your removable insole can be soaked in a solution of cold water and dish soap, followed by wiping and air drying.
What makes MISE different from other kitchen shoes?
Everything. The concept and design of MISE was created with the specifics of the culinary industry at the forefront–pulling in supportive and functional elements from an assortment of athletic shoes. Our team used feedback from those in the food & beverage industry and our rich experience in footwear to build a shoe with features and performance engineered to thrive in the kitchen.
Is there anywhere I can go to try on MISE?
MISE shoes are currently available for purchase here on our website, and at a variety of stockists across the United States. Our shoes can currently be found at the stockists listed below:
All inventory through our stockists is subject to availability. For questions regarding your MISE purchase from one of our stockists, please reach out to them directly.
Can’t find a MISE stockist near you? We invite you to order a pair to try out, and take advantage of our 30-day trial period! If you don’t like the fit or feel, you can simply send your shoes back within the trial window.
Sustainability, Inclusion, Equity
Where are MISE made?
MISE shoes are made in China, with production processes that follow strict ethical guidelines.
Are MISE shoes sustainable?
Our goal with MISE is to leave the lightest footprint possible. Which is why we take pride in using materials like BLOOM in our shoes, a foam that’s made from ocean algae to offset plastic usage. There will always be room for improvement. And we’ll always want to improve.
Do you offer vegan leather?
We’re working on this! Current vegan materials do not meet our standards to withstand the wear and tear of a kitchen and synthetic options aren’t friendly for the environment. But we’re actively searching for a vegan solution that checks all of your boxes...and the planet’s, too.
How does MISE give back to the culinary industry?
In August 2023, we announced our long-term partnership and donation plan with Southern Smoke Foundation. 1% of every MISE sale is donated to SSF’s efforts to take care of our own by putting dollars directly into the pockets of food and beverage workers when it’s needed most. Visit our MISE For A Cause page to learn more about our ongoing partnership with SSF.
Payments, Refunds, Exchanges
How long is the return period for MISE shoes?
When you buy through our site, you have 30 days to make a return or exchange upon their delivery. We’ll gladly accept them back, whether they’re not a good fit, aren’t what you needed, or if you simply just don’t like them. Head to our Returns & Exchanges page for more information.
What happens if I receive a flawed pair of shoes?
If you receive your shoes and they are flawed in any way, please let us know right away by contacting us and we’ll work with you to get a new pair, or find a solution.
If I decide MISE is not for me, can I get a refund or exchange them?
You have 30 days to test our shoes out and see how they work for you. If you're worried they're not the right fit, we're happy to process an exchange for another size or model at no charge. If it turns out that they don’t meet your needs, we accept returns for a $10 restocking fee within the 30-day trial period. Head to our Returns & Exchanges page for more information.
What types of payment does MISE accept?
Accepted forms of payment include Debit, Credit, Apple Pay, Shop Pay, Meta Pay, and PayPal.
Does MISE offer any buy now, pay later options?
Yes! We offer Shop Pay Installments (in partnership with Affirm).
Does MISE offer wholesale prices?
We’re always happy to offer a discount for teams, restaurant groups, and any larger order. Simply tell us about your order needs by contacting us and one of our team members will connect with you to discuss pricing for your larger order.
Shipping
When will my order ship?
Orders placed before 11am PT ship out the same business day. Orders placed after 11am PT, on a holiday, or on the weekend will ship the following business day.
I never received a tracking number. Who do I contact?
Don’t worry, we’re here to help you sort it out! Contact us to locate your package and receive tracking.
How do I know if MISE ships to my country?
Right now, we are only shipping within the US. But, as we gain the resources to ship outside the states, you’ll be the first to know. Be sure to follow our Instagram to stay up to date!
How much is shipping?
MISE offers two shipping tiers to choose from at checkout:
- No Rush (7 business days) | $5
- Express (3 business days) | $20
Orders placed before 11am PT ship out the same business day. Orders placed after 11am PT, on a holiday, or on the weekend will ship the following business day. Tracking information will be sent once the order has been processed and shipped.
MISE shipping timelines only apply within the contiguous United States. Alaska, Hawaii, PO Box, APO/FPO addresses are mailed via USPS and are not eligible for Express shipping.
Please note, shipping and timelines for crew orders (orders of 5+ pairs of shoes) are calculated differently, and all shipping fees are paid by the customer. The carrier will be selected based on your shipping address.
Can I change or cancel my order after it’s shipped?
Orders cannot be canceled after they've shipped. Please contact us if you’d like to change the shoe size, cancel your order, or if something isn’t right.
All the other stuff
How do I stay up to date with MISE?
Lots of ways! Keep up with our every move, and see exclusive recipes and events by following our Instagram. You can also subscribe to our newsletter for in-depth MISE updates and exclusive content. And if you’re in need of some recipe inspiration right this second, head on over to our Journal.
How can I submit feedback for my shoes?
We invite all MISE wearers to leave a review after they’ve had a chance to try out their MISE shoes. Your input helps us create the best wearing experience for everyone! We’re also always down to have a candid conversation about your wearing experience. If you have extensive feedback you’d like to share, contact us and we’ll set up a time to talk.
What should I do if my size is out of stock?
If your size happens to be out of stock, you'll see a “Notify Me When Available” link on our product page. Enter your email address, and we’ll notify you once your size is back in stock.
Where is MISE based?
MISE is based in Portland, Oregon!