Our Guarantee
At MISE, we’re passionate about crafting footwear that meets the rigorous demands of the Culinary Athlete™. We stand behind the craftsmanship of our products and offer a Limited Lifetime Warranty on all MISE footwear.
To ensure your confidence in our products, we also offer a Satisfaction Guarantee because your safety and satisfaction are our top priorities. If your MISE stop performing as they should before the end of their reasonable lifetime (not due to misuse or neglect), reach out to us, and we promise to make it right.
What Our Warranty Covers
The Limited Lifetime Warranty covers manufacturing defects in materials and workmanship for the practical lifetime of your MISE footwear. This includes:
- Stitching issues
- Outsole separation
- Leather or textile deterioration
Our Limited Lifetime Warranty does not cover loss, theft, or damages caused by misuse, abuse, neglect, unauthorized modifications, improper care, or normal wear and tear. Using our footwear outside of its intended purpose is considered misuse and is not covered under this warranty.
Examples of issues not covered:
- Worn-down soles, fading, or scuffing from everyday use
- Damage caused by accidents or extreme conditions
- Cosmetic damage such as scratches or discoloration
- Fit or comfort issues after extended wear
Like all tools, our footwear requires proper care and maintenance to perform at its best. Shoes worn in demanding environments will naturally experience wear over time and may eventually reach the end of their service life. When that time comes, we hope you’ll trust us to outfit you with your next pair of hardworking footwear.
Satisfaction Guarantee
We want you to love your MISE shoes as much as we do. If you are not completely satisfied with your purchase, we will work with you to make it right. Whether it’s an exchange, replacement, or refund, our goal is to ensure you’re fully satisfied with your experience. This guarantee underscores our commitment to delivering exceptional quality and performance.
Warranty Duration
The practical lifetime of MISE footwear depends on its usage. While our shoes are designed for durability in the fast-paced environment of kitchens, natural wear and tear will occur over time. The Limited Lifetime Warranty applies for as long as the product can be reasonably expected to function under normal use conditions.
Other Considerations
This Limited Lifetime Warranty applies only to the original purchaser and is non-transferable. It is only valid for MISE footwear purchased through our website.
How to Make a Warranty Claim
If you believe your MISE footwear has a manufacturing defect and you would like to make a claim, please contact us with details of your issue.